Dom has been in the car business literally his entire life. He started out in his younger years washing cars, working in the Parts Department and the Body Shop and pushing a broom around – the typical things you do when your father owns a car dealership. After graduating from Embry Riddle Aeronautical University and flying commercially for a short time, he came to work in the family business. Today he oversees the entire operation and can be found at the dealership nearly every day. Whether buying cars at the auction, (how many people can say the owner personally picked out their vehicle?) working with customers, assisting the Sales staff or leading our many charitable efforts, in particular Special Olympics CT whose athletes love him. Dom is passionate about the business and truly cares about making sure our customers have a great experience. Dom and his dog Claudia are here in the dealership interacting with guests nearly every day. Dom and the Papa’s story were featured in a March issue of Dealer magazine, the premier trade magazine for the automotive business. Dom is extremely proud of Papa’s Chrysler Dodge Jeep Ram and the people who work here every day to make our guest’s experience positive and memorable.
The Papa’s Family
Domenic and Helen Papa along with Domenic’s brother Eugene started Papa’s Garage here in New Britain in 1947. In the over 70 years since the business began, it has grown to become one of the largest Chrysler Jeep Dodge Ram dealers in the region and one of New Britain’s larger employers. They instilled a sense of community in their children that still holds today with contributions and events supporting many charities throughout the state.
Pictured left to right: Ken, “Mr. Domenic”, Lisa, Helen and Dom
Claudia the Min Pin
Claudia is in charge of smiles. She makes everyone who visits the dealership smile.
Lisa has held several positions in management, public relations and training over her career and was a Master Trainer for several major training initiatives including Creating Customer Focused Quality, Teams and Teamwork, Quality Improvement Process and Management Development and Leadership Training. She also participated in several Disney Institute programs. She rejoined the family business in 2004 with a wealth of knowledge to share. With the goal of creating an automotive dealership centered on customer service, Lisa has been working on increasing communications both with our associate group and guests, creating events and promotions to foster relationships with Papa’s guests and instituting programs to give back to the community. Lisa is also involved in supporting many local charities including the Susan B. Komen Foundation, the American Cancer Society, Special Olympics, Prudence Crandall Center and coordinates our Annual Holiday Fill-the-Van Collection for local charities.
Sean started out working here at Papa’s as a Service Advisor and has risen through the ranks to become our General Manager. Sean is familiar with all aspects of the business and can always be found in the thick of things. He is not the type of manager who hides in his office. He is the type of manager that can be found out on the showroom floor, Service or Parts Departments working with an employee or taking care of a customer and making sure their needs are met.
Director Parts and Service
Bill has been in the automotive Service and Parts business for nearly 50 years. Many of those years working right here in New Britain at Tufano Motors. We were thrilled to have Bill join the Papa's team in 2010 as Parts Manager and because of his wealth of knowledge and customer focused attitude he was given the charge of overseeing both the Service and Parts Departments at Papa's. His philosophy is to treat all of our customers with respect and honesty. Bill is a local guy who graduated from New Britain High School and loves to fish.
Kyle is a fourth generation employee who here at Papa's. His great-grandfather worked here many many years ago and his grandfather was our Service Manager for 50 years. His dad made his work home at Papa's for many years as well. Combined the Roberts family have worked with the Papa's family for over 100 years! Kyle is committed to treating all of our guests with "the respect you expect."
General Sales manager
Frank has spent many years in the automobile business and comes from a family of car guys who specialize in helping the customer.
Used Car Manager
Jeff has been in automotive management since 1992. With an education in finance he has become a leader in helping people with bruised credit to be able to get into a car through our guaranteed approval program. Jeff has been with Papa’s since 2007. He lives in Farmington with his wife Terri and their 3 children.
New Car Sales Manager
“This is the type of experience buying a car should be like! Jeromy was great! Without a doubt, I highly recommend Papa’s Dodge to anyone buying either a new or used car. Thank you!!!”
Jeromy has been in the car business since 2006 and has been with the Papa’s family since 2011. He has experience in auto finance as well as sales. Jeromy is very knowledgeable about the Chrysler product and is known for his patient low pressure approach with customers. He is also fluent in sign language and able to comfortably communicate with our deaf and hard of hearing customers. Jeromy hails from Simsbury. Be sure to check out the positive reviews from customers Jeromy has worked closely with.
Mark has working in the automotive industry for over 27 years, with 26 of those years in auto finance. He has developed many long standing relationships with various lending institutions and uses those relationships to benefit our customers with great financing options. He has completed the AFIP Certified F&I Professional training, the industries gold standard for ethics and compliance. Mark is a lifelong Southington resident where he lives with his wife, three sons and two granddaughters.
Ryan is one of our highly qualified business managers. He started in the automotive field with Papa’s back in 2012 as a sales associate. He quickly progressed to the internet manager, then inventory manager before becoming a business manager. Ryan enjoys working in the automotive business and loves working with our customers to find them the best financing options. Ryan is a great asset to the Papa’s team.